FAQ


how do I place an order?

Orders can be placed through our website via our online shop. We have a variety of products available which can be added to your cart and then you will be able to checkout. For bespoke orders, or if you would like to enquire about a product not found on our website, please contact us via email, our website or social media.


how far do you deliver?

We are able to ship our products anywhere in the UK, excluding Ireland and the Highlands. Some postcodes closer to GU52 will be eligible for LOCAL DELIVERY, meaning these orders will be delivered by ourselves. Other postcodes will require 1st class shipping.


can I schedule my order for delivery/collection on a specific day?

In most cases yes, but we require as much notice as possible. This also depends on our diary as some weeks may be busier than others. If you would like an order to be delivered / collected on a specific day, please contact us via email, our website or social media.


do you offer same day delivery/collection?

Unfortunately we don't, unless we post off-cuts for sale via Instagram which can usually be collected on the same day.


what are your opening hours?

We don't have 'opening hours' per se, because we aren't a brick and mortar store - currently we are an online shop. Our working hours in which we bake stock are Monday - Friday between the hours of 09:30 - 14:30, you may also collect any order you've placed during these times, if you'd like to collect outside of these hours, please contact us. Orders can be placed via our website at any time.


how big is a 'slab'?

This depends on the product and whether it has any toppings or stuffings. A slab is approximately 10cm x 10cm x 4.5cm.


can I freeze my baked treats?

Yes! All of our products can be frozen for up to 3 months. We recommend portioning out your products before freezing. To defrost brownies, brookies, cookies and blondies, we recommend gently microwaving until the product is warm and soft again. For fudge and rocky road, we recommend leaving in the fridge to defrost.


do you cater for allergies?

Unfortunately we can't cater for specific allergies, such as nut allergies or gluten. We work in a busy environment where there is a high risk of cross-contamination between ingredients and toppings, such as Nutella, Kinder and Reese's. Please refer to our Allergens page for more information.


is there a minimum spend for orders?

We operate on a minimum spend limit of £9.98.


do you offer vegan products?

Unfortunately we do not.


What is a 'Blondie' or 'Brookie'?

The answer to what each of these are, can be found on any of our Blondies or Brookies pages.


Have a question that you don't see here? Please send us an email at duodelightsbakery@gmail.com and we'll answer as best we can.


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